FAQ

FAQ

ORDER 



What if I need to change my order?


Once an order is placed, We're unable to make changes if the shipping process has already started.
If the shipping process has not started yet, we might be able to make changes manually thus please notify us as soon as possible.

  

What if I need to cancel my order?


Our orders are processed immediately so once an order is shipped we are unable to cancel this.



What if the goods I received is damaged / faulty?



Please notify us straight away so we can help you with this.



FABRICS & CARE INSTRUCTIONS




What if an item is not the colour that I thought it was?



Please bear in mind due to different computer monitors / calibrations and lighting during the photoshooting, colour may vary slightly from the picture. Although every effort is made to photograph garments in truest form and describe these in detail, We cannot guarantee every monitor wil accurately depict the actual color of the product.



How do I take care of BORA Collections' products?



Each of our piece is self manufactured thus quality comes first when it comes to our product. We carefully select best materials for our product that satisfy our standard.
Please note that all products must be hand washed in cold water, flat iron and do not bleach to maintain the quality of the fabric and longevity of the product.


SALE


How to use voucher code?


After you have added your items to your cart, please select to proceed to checkout. You will have the option to add your voucher code to your order. Once you enter the code, the price will be reduced automatically based on the promotion. Please bear in mind only one discount code can be redeemed per order.


Can I use voucher code for sale items?


You cannot use voucher code for items that are already on sale. If you purchase two items and one of them is sale items, you can use the voucher code for normal price item. The price will be adjusted automatically.


OUT OF STOCK


What does it mean if I can sign up for an item?


If an item is sold out, you can sign up with your email if you still have interest in buying the items. Once the item is back in stock, we will notify you via email so that you can purchase it.